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At Samso Energy, we genuinely care about you and ensuring your system operates at its very best. Your satisfaction and peace of mind are our top priorities, and we are here to support you every step of the way. If you have any questions or encounter any issues, simply select your concern from the dropdown menu below, and our team will be in touch within 24 hours to assist you. Rest assured, we’re committed to keeping your solar system running smoothly and efficiently.

Business Hours

Monday: 9:00am – 6:00pm
Tuesday: 9:00am – 6:00pm
Wednesday: 9:00am – 6:00pm
Thursday: 9:00am – 6:00pm
Friday: 9:00am – 6:00pm
Saturday: Closed
Sunday: Closed

Questions & Answers

View Our Frequently Asked Questions

Is your question not answered here? Click the link below to speak to a member of our friendly team.

How do heat pumps work?

Heat pumps extract heat from the air, ground, or hot water from outdoor units and transfer it into your home. They work by using a refrigerant fluid to absorb and release heat energy, which is then circulated through the system. This process is highly efficient and environmentally friendly.

Are heat pumps suitable for cold UK winters?

Yes, heat pumps are designed to work effectively even in freezing temperatures. Modern systems include features like defrost cycles and improved insulation to maintain efficiency in cold weather. With proper installation and sizing, a heat pump can keep your home warm and comfortable throughout the year.

Do heat pumps require regular maintenance?

Just like any other central heating system, regular maintenance is essential to keep the system running efficiently. This includes cleaning filters, checking refrigerant levels, and inspecting components. Annual servicing ensures optimal performance and extends the lifespan of your air heat pump system.

Are there government grants for air source heat pumps?

Yes, the UK government offers schemes like the Boiler Upgrade Scheme or BUS grant to help offset installation. These grants make it more affordable to switch to renewable heating. Check your eligibility to take full advantage of these incentives.

How long does it take to install an air source heat pump?

Installation typically takes 1-2 days, depending on the complexity of your home’s setup. The process includes preparing the site, installing the system, and testing its functionality. Our team ensures the installation is efficient and minimally disruptive to your daily life.